Free Cancellation up to 24 hours before commencement of the tour

Cancellations can be a challenge for both us and prospective customers. Therefore, we try to approach it with a ‘common sense’ attitude.
You must be aware that there is a financial implication to canceling a trip at the last minute, as all of our set costs remain the same. We also pre-book many of the activities undertaken on the day of your trip, all of which are non-refundable.

If we decide to cancel due to bad weather, we will have done so taking into consideration the group’s safety, the vessel, predicted weather forecasts, and satellite images. In this instance, your deposit will be refunded in full.

Deposit Policy

Our Deposit Policy is outlined below for your peace of mind. Deposits are made via credit card, as this is the quickest, safest, and easiest method for both us and you. When you have made a deposit, you will receive a booking confirmation that includes details of the deposit paid and amounts owing (not including any applicable transfer surcharge). We then hold the deposit in our account until the day of your trip. All currency conversions are set to the standard rate on the day that you pay your deposit (the exchange rate is set by Stripe).

• If we cancel due to bad weather and we cannot find another date you wish to go on, we will then return the money the day your trip was canceled.
• If you have booked a group of guests and one or more does not show on the morning of the trip, the person who booked the trip will be required to pay the full balance. Please take note of the cancellation policy before booking a Seaduction Trips tour.

Cancellation Policy: Please read

1. Cancellations within 24 hours of the trip,
2. ‘no show’, or
3. missed tour due to late arrival via own transfer to the departure point will result in 100% of the total cost being charged. This means the full cost of the trip or trips booked. You would not only lose the deposit, you would be required to pay the balance stated on the confirmation email.

In the case of sickness, we will try to move you to an alternative date, but the cancellation policy still stands and the full balance amount is due on the booked trip day.